General Terms and Conditions of Sale – RMB Transports

Reservations and Liability

All bookings made by telephone, email or post are subject to acceptance of our General Terms and Conditions of Sale.

RMB Transports cannot be held responsible for delays or disruptions caused by circumstances beyond its reasonable control, including:

  • Traffic congestion, road closures or roadworks;

  • Accidents, strikes or demonstrations;

  • Adverse weather conditions;

  • Disruptions to telecommunications networks;

  • Unforeseen shortages of staff or equipment;

  • Flight delays or delayed baggage;

  • Unexpected vehicle breakdowns or technical problems;

  • Other events constituting force majeure.

Any liability or compensation will be assessed in accordance with applicable law and the terms of our insurance coverage.

Customers must inform RMB Transports in advance if they are travelling with large or bulky luggage, so that we can confirm whether suitable transport arrangements can be provided.

Version dated 10 November 2025

Company Information

Michel BERNARD Services, trading as RMB TRANSPORTS, provides passenger transport services in chauffeur-driven vehicles with fewer than nine seats, exclusively by prior reservation and at a price agreed in advance. The company also provides school transport services for pupils and students with disabilities.

The company holds the following licences, authorisations and registrations:

  • Public Road Passenger Transport Licence (LOI LOTI), No. 2022/32/0001219, issued by the Ministry responsible for Transport.

  • VPR Operating Authorisation No. 62-0402, issued by the Prefect of Pas-de-Calais.

  • Registration in the French Register of Chauffeur-Driven Transport Vehicle Operators (VTC), No. EVTC062140003.

Michel BERNARD also holds Professional Taxi Driver Card No. 120856, issued for the Pas-de-Calais department.

The registered office of Michel BERNARD Services is located at 7 bis rue du 19 Mars, 62580 Thélus, France.

The business is registered under No. 514 539 444 RM59 in the Arras Trades Register and under No. 514 539 444 RCS Arras in the Arras Trade and Companies Register.

1. PURPOSE

These General Terms and Conditions of Sale govern the transport services provided by RMB TRANSPORTS to its customers.

By booking a service with RMB TRANSPORTS, customers acknowledge that they have read and accepted these General Terms and Conditions of Sale.

FORMATION OF THE TRANSPORT SERVICE CONTRACT

2.1. Submission of a service request by the client

The client may request a service:

2.2. Content of the service request

Information Required for Booking

Customers must provide accurate and complete information when requesting a transport service.

The following details are required:

  • Date of the journey;

  • Pick-up location and destination;

  • Requested pick-up time;

  • Number of passengers, including adults and children;

  • Number and size of luggage items;

  • Type of service requested (airport transfer, private or shared transport, or other journeys).

Customers are responsible for the accuracy of the information provided when making their booking.

The client must provide all information relating to the requested service. The client is solely responsible for this information, including the following essential elements: date of service, pick-up location, drop-off location, pick-up time, number of passengers (adult/child), number of bags, nature of the service (airport shuttle, private or shared; other trip).

2.3. Determination of the price by Michel BERNARD Services

RMB TRANSPORTS calculates the price of each service based on the information provided by the customer.

All prices include applicable taxes. Once confirmed, the agreed price is fixed and final, except in the circumstances specified in Article 5 below.

2.4. Acceptance and payment of the price

If the client accepts the price, they validate their service request and pay the price. Payment is made in cash or by credit card. For other payment methods accepted by RMB TRANSPORTS, invoices must be paid at the company’s registered office by the due date.
Otherwise, RMB TRANSPORTS may charge interest, late-payment penalties, and damages. In accordance with Article L441-10 of the French Commercial Code, any late payment by a professional client will automatically incur late-payment penalties equal to three times the legal interest rate, plus a fixed €40 recovery fee.
RMB TRANSPORTS ensures the confidentiality of all personal data provided by the client.

2.5. Issuance of a booking confirmation by RMB TRANSPORTS

Booking Confirmation

Once the customer has confirmed their booking and completed payment, RMB TRANSPORTS provides a booking confirmation by email or in paper format, summarising the details of the service.

The booking confirmation, whether printed or electronic, must be available as proof of prior reservation in the event of an inspection. It must include:

  • The company’s name and contact details;

  • The company’s operating licence number;

  • The customer’s name and telephone number;

  • The date and time the booking was made;

  • The requested date, time and pick-up location.

Customers are responsible for checking the accuracy of the information provided in their booking confirmation.

If RMB TRANSPORTS is unable to send the confirmation by email, the booking details will be considered to correspond to the customer’s original request.

2.6. Special case of shared airport shuttles

Shared Airport Shuttle Services

For shared airport shuttle services, where several customers travel in the same vehicle, bookings become final two working days after the booking confirmation has been issued.

During this two-day period, RMB TRANSPORTS reserves the right to cancel the booking.

For operational reasons, RMB TRANSPORTS may also adjust the scheduled pick-up time by up to one hour earlier or later, provided that the customer is informed within the 24 hours preceding the scheduled pick-up time.

RMB TRANSPORTS will inform customers promptly of any cancellation or change to their booking.

3. MODIFICATION OF THE RESERVATION

Except in the case referred to in § 2.6, any modification of one or more essential elements of the reservation results in its cancellation. RMB TRANSPORTS will make its best efforts to meet the client’s request for modification.

4. CANCELLATION & REFUND

4.1. Cancellation by the Customer Before the Scheduled Pick-up Time

Airport Shuttle Services

  • More than 48 hours before the scheduled pick-up time: 100% refund.

  • 48 hours or less before the scheduled pick-up time: No refund.

All Other Transport Services

  • More than 24 hours before the scheduled pick-up time: 100% refund.

  • More than 6 hours but no more than 24 hours before the scheduled pick-up time: 50% refund.

  • 6 hours or less before the scheduled pick-up time: No refund.

4.2. Cancellation After the Scheduled Pick-up Time

No refund will be issued if the customer fails to attend the scheduled pick-up without notifying RMB TRANSPORTS of their delay.

The booking will be considered cancelled by the customer if RMB TRANSPORTS has not been informed of the delay within:

  • 30 minutes of the scheduled pick-up time for airport shuttle services;

  • 10 minutes of the scheduled pick-up time for all other transport services.

4.3. Immediate Cancellation

If the customer cancels their booking within 5 minutes of RMB TRANSPORTS sending the booking confirmation, they will receive a full refund (100%).

4.4. No Statutory Right of Withdrawal

In accordance with Article L221-28 of the French Consumer Code, passenger transport services booked for a specific date or period are not subject to the statutory 14-day right of withdrawal.

Customers therefore do not benefit from a 14-day withdrawal period. The cancellation and refund conditions set out in Sections 4.1 to 4.3 apply.

5. ADDITIONAL CHARGES FOR PASSENGER DELAYS

If passengers arrive later than the agreed pick-up time, additional waiting charges may apply as follows:

  • 10 to 30 minutes: €10

  • More than 30 minutes and up to 1 hour: €20

  • Each additional 30 minutes: €10

Any additional waiting charges must be paid no later than the time of boarding.

6. OBLIGATIONS & LIABILITY OF RMB TRANSPORTS

6.1. RMB TRANSPORTS undertakes to provide or arrange the service in accordance with the booking confirmation and applicable laws.

6.2. RMB TRANSPORTS is insured by a reputable insurance company covering risks related to its activity.

In case of subcontracting, RMB TRANSPORTS ensures the subcontractor meets the same requirements.
Professional and vehicle insurance provider: MAAF, contract no. 206188911.

6.3. RMB TRANSPORTS’ liability can only be engaged if the client proves a fault on its part and a causal link with the alleged damage.

RMB TRANSPORTS cannot be held liable in cases of force majeure (external, irresistible, and unforeseeable event) such as weather disruptions, demonstrations, accidents, roadworks, breakdowns, telecommunications failures, labour or equipment shortages.

7. CUSTOMER AND PASSENGER OBLIGATIONS AND LIABILITY

Customers and passengers must behave responsibly and respectfully towards the driver and the vehicle throughout the journey.

They must comply with the following rules:

  • Respect all applicable road safety regulations, including the use of seat belts and appropriate child car seats or booster seats.

  • Smoking is strictly prohibited inside the vehicle.

  • The transport of dangerous or prohibited substances and materials is not permitted.

RMB TRANSPORTS reserves the right to refuse or terminate a service if these rules are not respected, subject to applicable law.

Passengers are responsible for their personal belongings and must ensure that nothing is left behind when leaving the vehicle.

RMB TRANSPORTS cannot be held responsible for personal belongings left in the vehicle, except where liability is established under applicable law.

8. GOVERNING LAW AND JURISDICTION

These General Terms and Conditions of Sale and all related transport service contracts are governed by French law.

In the event of a dispute, the competent French courts shall have jurisdiction, subject to applicable legal provisions.

For business customers: Where legally permitted, disputes shall fall under the exclusive jurisdiction of the Commercial Court of Arras, France.

For individual consumers: Jurisdiction shall be determined in accordance with applicable consumer protection laws.

9. CONSUMER MEDIATION

In accordance with Articles L611-1 et seq. of the French Consumer Code, individual consumers have the right to access a consumer mediation service free of charge.

If a dispute cannot be resolved after the customer has submitted a written complaint to RMB TRANSPORTS, the customer may refer the matter to the following consumer mediator:

10. PERSONAL DATA PROTECTION

RMB TRANSPORTS, acting as the data controller, collects and processes customers’ personal data for the purpose of managing bookings and providing transport services.

The legal basis for this processing is the performance of a contract.

Personal data is retained for as long as necessary to provide the requested service and, where applicable, for any additional period required by law.

Personal data may be shared with service providers or subcontractors where necessary to carry out the transport service.

In accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR), customers have the right to access, rectify or erase their personal data, restrict or object to its processing, and request data portability, where applicable.

To exercise these rights, customers may contact:

Michel BERNARD Services – RMB TRANSPORTS
7 bis rue du 19 Mars
62580 Thélus, France
Email: cmichel.bernard@gmail.com

Customers also have the right to lodge a complaint with the French Data Protection Authority (CNIL).